3 Year Plan to Digitalisation

Led a 3-year plan to transition the business from a range of independent systems and manual interventions to a few critical systems including a Dealer Management System impacting 800+ employees jobs and shifting mindset to the embrace transformation.

Industry

Automobile

Capabilities Applied

Business Process Analysis

Business Consulting

Organisational Change Management

Situation

Business Transformation Advisor to the Executive team of a conglomerate, incepted in 1931 and is in the Top 50 business organizations of the Indian Ocean with annual turnover of USD $250 million a year. Its clusters include Automobile, Banking, Financial Services, FMCG and Logistics with 30 active entities.

Complication

The teams were resistant to change and there was little structure in place for managing digital projects.

Action

Led a 3-year plan to transition the business from a range of independent systems and manual interventions to a few critical systems including a Dealer Management System impacting 800+ employees jobs and shifting mindset to the embrace transformation.

Outcome

• Successful Go Live of the following systems for Nissan, FCA and Porsche:

  • Real-time Sales Funnel

  • Sales to Delivery Framework and Real-time tracking

  • CRM

  • Workshop Estimate of Repairs Process and System

  • Customer Service and Complaints Tracking System

  • Workshop Checklist

  • Proof of Concept of a Dealer Management System

• Negotiated new deals with Nissan Australia

• Established a Change Support Network

• Set up of a Project Management Office driving change within the organisation

• Eliminated non-value-added processes and reduced administrative processing time by 40%.

• Implemented Business Intelligence Reports and Modus Operandi.