Management of High net Worth Individuals

The Taxation Office required the team to assess and challenge their desired future operating model for the management of high wealth individuals in line with their risk management strategies.

Industry

Government

Capabilities Applied

Business Process Analysis and Consulting

Situation

The Taxation Office required the team to assess and challenge their desired future operating model for the management of high wealth individuals in line with their risk management strategies.

Complication

Whilst the Project Sponsor requested to review the operating model, the team was very comfortable with the existing model which created resistance in drawing out information and building a new framework.

Action

Conducted workshops across functions to analyse, discuss and remodel processes in light of objectives.

Outcome

Delivered a viable future Operating Model approved by the Project Sponsor.