Integration of the Royal Bank of Scotland (Asian Markets) at Australia and New Zealand Bank (ANZ)

ANZ Bank acquired RBS’s branches in Vietnam, Laos, Singapore, Cambodia and Indonesia. A cell was set up to integrate the local data into the Headquarters systems and engaged with its stakeholders for the digital up-skilling.

Industry

Financial Services

Capabilities Applied

Business Analysis and Consulting

Workshop Facilitation

Multi-Stakeholder Engagement

Situation

ANZ Bank acquired RBS’s branches in Vietnam, Laos, Singapore, Cambodia and Indonesia. A cell was set up to integrate the local data into the Headquarters systems and engaged with its stakeholders for the digital up-skilling.

Complication

Culture, modus operandi, local reporting requirements and management style were very different in every acquired branch. Whilst the team was engaged on a single assignment, the integration of each local market required extensive local engagement and detailed data specifications.

Action

After months of meetings to understand the end Reporting requirements from each local market, we implemented an Extract – Load – Transfer (ETL) and conducted training to front line users.

Outcome

Successful integration of South East Asia data as required by the local Australian reporting regulations.